Last updated: 17 July 2026
This page explains how cancellations and refunds are handled for bookings made through A Plus Travel Ltd. Because we act as an agent for airlines and for our ATOL holder Brightsun Travel (UK) Ltd (ATOL number 3853), the specific cancellation terms that apply to your booking are set by the relevant airline or tour operator, not by A Plus Travel directly. This page summarises the general position.
If you wish to cancel a booking, please contact us as soon as possible via our Contact Us page or by phone. Cancellation charges depend on the airline or tour operator's own terms and how close to the departure date you cancel — these will be confirmed to you at the time of booking and stated on your booking confirmation. As a general guide:
Airline tickets, visa fees, and certain third-party charges (such as travel insurance premiums) are generally non-refundable once purchased, regardless of the reason for cancellation.
If an airline, hotel, or tour operator cancels or significantly changes your booking, we will inform you as soon as we are made aware and help you understand your options, which may include a full refund, rebooking, or an alternative arrangement offered by the supplier, in line with that supplier's own terms and applicable consumer protection law.
For flight-inclusive package holidays booked as agent for Brightsun Travel (UK) Ltd, cancellation and refund rights are governed by Brightsun Travel's own booking conditions and by the financial protection provided under ATOL number 3853. We will assist you in making any claim under this protection where relevant.
Where a refund is due, it will normally be returned to the original payment method used for the booking. Refund processing times depend on the airline or supplier and can typically take between 4 and 12 weeks from approval, though we aim to process our part of any refund promptly once received from the supplier.
In circumstances beyond our control or the control of the airline/supplier (including extreme weather, natural disaster, war, government travel restrictions, or public health emergencies), cancellation terms may be affected by the relevant supplier's force majeure policy, which will be communicated to you as soon as possible.
To cancel or amend a booking, please contact us via our Contact Us page with your booking reference. We will confirm the applicable cancellation charges, if any, before processing your request.